Satisfied? Tell your friends.
Not satisfied? Tell us.
Merv Kickbush
08:40 22 Jun 25
It’s not often that I’ve needed to contact OCCOM for technical support, but on this occasion, my call was answered promptly. The consultant, Kuldeep, showed exceptional patience while assisting me—especially given the challenges of my poor mobile reception. He worked through the troubleshooting process thoroughly and professionally. In hindsight, the issue could have been resolved more quickly had I paid closer attention to the information being provided. Overall, a great example of good customer service.
Jingjing Feng
07:22 21 Jun 25
客服非常有耐心的指导我激活Wi-Fi，并且我问的问题都回答得非常详细，回复也非常及时，非常棒
PO-CHUN HOU
13:18 19 Jun 25
技術人員是真的非常的有耐心 出乎意料
Harsimran Bajwa
09:18 19 Jun 25
It was an absolute delight speaking with Bhavya during my recent call, and I have to say what an outstanding experience. From the very beginning, her warmth, professionalism, and genuine positivity stood out. She handled everything with grace and clarity, making the entire process feel effortless and even enjoyable.Bhavya, Thank you for your incredible support and for handling everything with such a friendly and positive attitude. You are a true asset to your team and I hope many others get to experience your fantastic service. Keep shining you are doing amazing work.
Sagar Aryal
06:57 17 Jun 25
Bhavya was amazing! She really helped me with everything I needed and made the whole process so much easier. Super friendly and knew exactly what she was doing. I really appreciate her support.
Aman Dutta
05:49 17 Jun 25
Dear Michael D,I just wanted to take a moment to sincerely thank you for all your support in helping us secure the internet access we needed. Your dedication, attention to detail, and willingness to go the extra mile truly made a difference.Thanks to your efforts, we not only received the service we were hoping for, but also the peace of mind that we’re in great hands moving forward. It’s clear that you genuinely care about delivering the best outcomes, and we’re extremely grateful.Your professionalism and proactive approach didn’t go unnoticed — it was an absolute pleasure.
MariVic De Guzman
04:15 17 Jun 25
I had a fantastic customer service experience. RJ was incredibly patient and helpful, explaining things clearly to someone with no technical knowledge. Instead of waiting on hold, I used the convenient call-back feature, and my problem was completely solved in just 10 minutes. So efficient 🙂.
kamaljit singh Malhi
02:36 15 Jun 25
Great Phone Support!I had a great experience with Michael D over the phone. He was friendly, patient, and genuinely helpful. He took the time to listen, explained everything clearly, and made sure I no more questions or before ending the call.Such a good person and excellent representative. Thank you, Michael!
Giao giao
03:57 14 Jun 25
客服小姐姐Lila服務超級好有耐心且迅速推薦推薦
Lan Leo
02:29 14 Jun 25
服务的是客服emily非常耐心的一步一步帮忙调试新接上的网络。人好很耐心
Refer Your Friends to OCCOM
- Who can participate in the event?
- Referrer: Existing Occom customers.
- Referee: New Occom customers.
- Event Period:
from now until December 31st December 2024. - Details：
- Each successful referral rewards one month free service for both the referrer and the referee.
- How to refer friends to Occom?
- Option 1: Provide your friends' details, and let us handle the rest. We will assist your friend in signing up with Occom.
- Option 2: Share your unique referral code with your friends via email, WeChat, WhatsApp, or SMS.
- How to sign up with Occom?
- Option 1: If you received a referral link from your friend, click on it and share your details to contact you.
- Option 2: Contact Occom's sales team through one of the following channels and share your friend's unique referral code:
- Phone: 1300 299 999
- FreshChat: https://site.occom.com.au/fc/
- WeChat: OCCOMAUS
- When are you eligible to receive the referral reward?
Both the referrer and referee will receive one month free service after the referee's service has been active for 40 days. - Other Terms and Conditions:
- The referred service must be one of the following products:
- If the referee signs up for products other than the above-mentioned fibre services, such as ADSL2+ or mobile, the reward will be $10 per referral.
- The referral becomes invalid if the referrer's or referee's service is cancelled within 40 days of the activation date.
- This promotion cannot be used in conjunction with other offers, promotions, or discounts.
- Occom staff and dealers are not eligible for this program.
- Occom reserves the right to make the final interpretation of this promotion.
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