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Response

Multichannel support, instant feedback, no wait time

Faster
Setup

Strong partnership with major carriers, most complete fibre coverage, usually activate the fibre service within 24 hours

Faster
Internet Speed

Sufficient bandwidth, smart and optimised internet routing, ensure first-class customer experience

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Troubleshooting

Friendly and professional technicians, live-chat communication, no queues, quick diagnosis and quick solution

Occom Internet Service

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nbn® Fibre

NBNCo is an Australian government-owned corporation tasked to design, build and operate Australia's National Broadband Network as a wholesale broadband provider. There are a number of network technologies currently deployed by NBNCo to provide fibre broadband services in Australia, such as Fibre-to-the-Premises (FTTP), Fibre to the Building (FTTB) and Fibre to the Curb (FTTC). Occom offers NBNCo broadband plan with 6 speed tiers and no contract term. Occom is one of the top-rated Internet Service Providers in Australia (4.9/5 by Google Reviews), providing high-speed NBNCo fibre Australian wide. Occom has launched the 1000M NBNCo fibre plan to meet the higher speed demand.

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OptiComm Fibre

OptiComm is a licensed and public listed Australian Telecommunications carrier specialising in the design, construction, operation and maintenance of broadband network such as Fibre-to-the-Premises (FTTP) network for residential and business developments. OptiComm has now grown to become one of the largest public listed providers and operators of fibre broadband services across Australia. If your property is in an OptiComm area, nbn™ or alternative internet technologies are unlikely to be available. Occom can connect your internet with OptiComm Fibre, providing access to ultra-high-speed internet via FTTP network. Occom is one of the top-rated OptiComm Internet Service Providers in Australia, gaining 4.9/5 in Google Review. Occom has launched the 1000M OptiComm fibre plan to meet the higher speed demand.

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LBNCo Fibre

LBNCo is a fully independent and privately owned company, which provides fast Internet Australia-wide. With Fibre-to-the-Premises (FTTP) network solutions, LBNCo provides fibre broadband infrastructure for selected new developments and retirement living communities. If your property’s in a LBNCo area, nbn™ or alternative internet technologies are unlikely to be available. Occom provides a range of high-speed fibre plans using the LBNCo fibre. Occom is one of the top-rated LBNCo Internet Service Providers in Australia, gaining 4.9/5 in Google Review. Occom is about to launch the 1000M LBNCo fibre plan to meet the higher speed demand.

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OPENetworks Fibre

OPENetworks is a premium wholesale licensed telecommunications carrier, specialising in the delivery of future-proof fibre broadband networks such as Fibre-to-the-Premises in new and existing developments. If your property’s in a OPENetworks area, nbn™ or alternative internet technologies are unlikely to be available. Occom delivers high-speed and stable OPENetworks fibre network across its premium network, ensuring superfast speeds are always available. Occom is one of the top-rated OPENetworks Internet Service Providers in Australia, gaining 4.9/5 in Google Review. Occom is about to launch the 1000M OPENetworks fibre plan to meet the higher speed demand.

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Award Logo 8000+
OCCOM
OCCOM6
4.9
Based on 11812 reviews
OCCOM
OCCOM9
4.9
Based on 11812 reviews
See all reviews
Amanda P
Amanda P
01:00 01 Jul 25
Technical call was answered straight away - no wait time. Nikhil was absolutely fantastic! He had a lot of patience with me (someone with zero technical skills) & was able to talk me through properly connecting my router. Great customer service.
nastaran esfahani
nastaran esfahani
11:47 30 Jun 25
I had a great experience with Kuldeep. He was incredibly patient and helpful over the phone, walking me through every step to get my internet connected. His calm manner and clear instructions made the whole process so much easier. Really appreciate his support—thank you!
Merv Kickbush
Merv Kickbush
23:05 27 Jun 25
It’s not often that I’ve needed to contact OCCOM for technical support, but on this occasion, my call was answered promptly. The consultant, Kuldeep, showed exceptional patience while assisting me—especially given the challenges of my poor mobile reception. He worked through the troubleshooting process thoroughly and professionally. In hindsight, the issue could have been resolved more quickly had I paid closer attention to the information being provided. Overall, a great example of good customer service.
Merv Kickbush
Merv Kickbush
08:40 22 Jun 25
It’s not often that I’ve needed to contact OCCOM for technical support, but on this occasion, my call was answered promptly. The consultant, Kuldeep, showed exceptional patience while assisting me—especially given the challenges of my poor mobile reception. He worked through the troubleshooting process thoroughly and professionally. In hindsight, the issue could have been resolved more quickly had I paid closer attention to the information being provided. Overall, a great example of good customer service.
Harsimran Bajwa
Harsimran Bajwa
09:18 19 Jun 25
It was an absolute delight speaking with Bhavya during my recent call, and I have to say what an outstanding experience. From the very beginning, her warmth, professionalism, and genuine positivity stood out. She handled everything with grace and clarity, making the entire process feel effortless and even enjoyable.Bhavya, Thank you for your incredible support and for handling everything with such a friendly and positive attitude. You are a true asset to your team and I hope many others get to experience your fantastic service. Keep shining you are doing amazing work.
kamaljit singh Malhi
kamaljit singh Malhi
08:35 19 Jun 25
Great Phone Support!I had a great experience with Vishali over the phone.She was friendly, patient, and genuinely helpful. She took the time to listen, explained everything clearly, and made sure I had no more questions or concerns before ending the call.Such a good person and excellent representative. Thank you, Vishali!
Sagar Aryal
Sagar Aryal
06:57 17 Jun 25
Bhavya was amazing! She really helped me with everything I needed and made the whole process so much easier. Super friendly and knew exactly what she was doing. I really appreciate her support.
Aman Dutta
Aman Dutta
05:49 17 Jun 25
Dear Michael D,I just wanted to take a moment to sincerely thank you for all your support in helping us secure the internet access we needed. Your dedication, attention to detail, and willingness to go the extra mile truly made a difference.Thanks to your efforts, we not only received the service we were hoping for, but also the peace of mind that we’re in great hands moving forward. It’s clear that you genuinely care about delivering the best outcomes, and we’re extremely grateful.Your professionalism and proactive approach didn’t go unnoticed — it was an absolute pleasure.
MariVic De Guzman
MariVic De Guzman
04:15 17 Jun 25
I had a fantastic customer service experience. RJ was incredibly patient and helpful, explaining things clearly to someone with no technical knowledge. Instead of waiting on hold, I used the convenient call-back feature, and my problem was completely solved in just 10 minutes. So efficient 🙂.
kamaljit singh Malhi
kamaljit singh Malhi
02:36 15 Jun 25
Great Phone Support!I had a great experience with Michael D over the phone. He was friendly, patient, and genuinely helpful. He took the time to listen, explained everything clearly, and made sure I no more questions or before ending the call.Such a good person and excellent representative. Thank you, Michael!
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Occom News

PM Promise $3B for nbn Upgrade

Prime Minister’s $3B Commitment to Revolutionize Australia’s NBN and Internet Speeds

Prime Minister's $3 billion announced for NBN upgrade, ensuring faster internet and improved connectivity for Australians.
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In today’s digital landscape, both speed and reliability are paramount for internet users. The Australian Competition and Consumer Commission’s (ACCC)

Occom Achieves Third Consecutive Year Recognition in AFR Fast 100 List!

Occom is thrilled to announce its inclusion in the prestigious Australian Financial Review (AFR) Fast 100 list for 2024. This

NBN Brings Faster Internet for Aussies

It’s undeniable that the internet has revolutionised the way we live, learn, and work in the 21st century. Nevertheless, the

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Australian Cities We Service: Sydney | Melbourne I Brisbane I Perth I Adelaide | Gold Coast I Newcastle I Canberra I Sunshine Coast I Central Coast I Wollongong | Geelong | Hobart I Townsville I Cairns | And More |


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