Technical call was answered straight away - no wait time. Nikhil was absolutely fantastic! He had a lot of patience with me (someone with zero technical skills) & was able to talk me through properly connecting my router. Great customer service.
nastaran esfahani
11:47 30 Jun 25
I had a great experience with Kuldeep. He was incredibly patient and helpful over the phone, walking me through every step to get my internet connected. His calm manner and clear instructions made the whole process so much easier. Really appreciate his support—thank you!
Vivian Li
10:31 29 Jun 25
客服人員Luna很親切,問題都能詳細回覆又快速👍🏻
Merv Kickbush
23:05 27 Jun 25
It’s not often that I’ve needed to contact OCCOM for technical support, but on this occasion, my call was answered promptly. The consultant, Kuldeep, showed exceptional patience while assisting me—especially given the challenges of my poor mobile reception. He worked through the troubleshooting process thoroughly and professionally. In hindsight, the issue could have been resolved more quickly had I paid closer attention to the information being provided. Overall, a great example of good customer service.
Merv Kickbush
08:40 22 Jun 25
It’s not often that I’ve needed to contact OCCOM for technical support, but on this occasion, my call was answered promptly. The consultant, Kuldeep, showed exceptional patience while assisting me—especially given the challenges of my poor mobile reception. He worked through the troubleshooting process thoroughly and professionally. In hindsight, the issue could have been resolved more quickly had I paid closer attention to the information being provided. Overall, a great example of good customer service.
Jingjing Feng
07:22 21 Jun 25
客服非常有耐心的指导我激活Wi-Fi,并且我问的问题都回答得非常详细,回复也非常及时,非常棒
PO-CHUN HOU
13:18 19 Jun 25
技術人員是真的非常的有耐心 出乎意料
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Refer Your Friends to OCCOM
Who can participate in the event?
Referrer: OCCOM existing customers
Referee: OCCOM new customers
Event time: from now until January 31st, 2026
Details:
Both Referrer and Referee will receive a $40 reward for each successful referral.
How to refer friends to OCCOM?
Option 1: provide your friends’ Emails in below website: https://site.occom.com.au\/refer-your-friends/
Option 2: forward the event introduction by Email, WeChat or SMS, and tell your Account ID, mobile number or Email address to your friends
How to register with OCCOM?
Option 1: if you have received a referral link from your friends, please simply click it to register.
Option 2: contact OCCOM sales team through below channels, and tell us your friend’s Account ID, mobile number or Email address:
If the Referee can only sign up products other than above mentioned fibre products, such as ADSL2+ or mobile, the reward is $10 per referral.
The referral is invalid if referrer or referee's service is cancelled within 40 days since the referred service activation day.
This promotion cannot be used in conjunction with other offers, promotions or discounts.
OCCOM staff and dealer are not eligible for this program.
OCCOM reserves the right of all final interpretation of this promotion.
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