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Five-Star Rating Speaks for Itself!
Anand Khurana
06:51 01 May 25
had an excellent experience with the Nishant's service for Internet Connection. He was prompt, professional, and went above and beyond to get me connected with the new services. It's refreshing to deal with a company that truly values its customers. Highly recommend!
Falah Alrashidi
07:15 30 Apr 25
I’d like to sincerely thank Rashika for her outstanding support in helping me connect to the Occum WiFi. Her assistance was prompt, clear, and incredibly helpful. She made the process smooth and stress-free. Truly 5-star service—thank you, Rashika!”
Vanessa
00:34 30 Apr 25
Gurdeep in the support team, provided me the good customer service. He tried his best to get everything sorted for me. He was also very professional and patient to explain everything when I didn't understand. I had the bad experience with the Internet connection at the beginning. It took 3 weeks and still the Internet is not connected. The technician didn't come for the installation when I booked 1st time. Then wrong router sent to me, after the second time appointment with technician came and advised me about this. I applied for the Internet on 11 Apr.
Stella Hong
00:55 24 Apr 25
Outstanding support from Occcom!I had an issue recently and Ramninder from the IT support team helped me out. Their response was incredibly quick, very kind, and the solution provided was spot-on. Honestly, it was one of the best IT support experiences I've ever had. Huge thanks to Ramninder and the whole team at Occcom — you guys are amazing!
Manish Goyat
02:37 18 Apr 25
Great support from Nikel! He solved my internet issue in just 5 minutes, was very polite, and even helped me reset my router settings. Really appreciate his help!
zhiman zhong
06:34 12 Apr 25
I absolutely loved the service from customer support representative Emily! She was incredibly patient and helped me solve my problem quickly. Her responses were super fast, too! I’m usually a bit impatient, but reading Emily’s polite and respectful replies really helped calm me down.Overall, I want to give Emily a 5-star rating! She truly deserves it!
Leo Yang
07:54 11 Apr 25
This update is wrote on 11/04/25.on 04/04/25, my internet connection is finally resolved and looks like it is an upstream provider issue not with Occom.Aside of the technical part, I would like to give my personal appreciation and big thumb up to the Customer Service Team I spoke to (specially to Kevin, Janney, Luna, Tina and Mace). Their prompt response, polite behaviour make the bumpy way more smoothier.This is what happened:I moved in to my apartment on Jun 24 and it took 3 weeks to connect internet. The connection is seems ok from Jun 24 up to 14/02/25. On 14/02/25, my whole connection disconnected and after 4 weeks this issue is still not resolved.I spoke to consultants (Luna and Kevin which are very polite) who tried to help me to reset my router twice over the phone but issue still exist. Looks like they are hesitated to send out field technician until you request and the turnaround is very slow and disappointing.After insistent requesting, eventually I had a field technician visit on 20/02/25 and an engineer visit on 10/03/25 for investigation on my connection, wire and router. The engineer even brought a back-up router and it turned out there was still no connection and they would unable to identify the exact issue. The status on faulty update for Occom is extremely slow (1 update per week) so if you're service is out then apparently you need to wait forever and no update unless you ask themUnfortunately, my Meriton apartment can only choose a designated internet provider and if you have other choice, my suggestion is choose a better one.In addition, I spoke to your consultant Kevin this morning (17/03/25) at approximately 9 am. As per the call with Kevin, I requested to speak to a supervisor. I was informed that 2 supervisors Tina and Kerry would be online by 11:00 am; therefore I requested a call back from either supervisor at 12:30 pm. Just like other poor service companies, no one from Occom bothered to call me back.If this situation is still not resolved by COB this Thursday (20/03/25), I guarantee a formal complaint with the Telecommunications Industry Ombudsman will be lodged!
Manisha Samal
02:20 09 Apr 25
I had a great experience with Nikhil today—he provided incredibly swift and efficient customer service. He patiently answered all my questions regarding the relocation of services and helped resolve my request without any hassle. His professionalism and prompt support really made the process smooth and stress-free. Thank you, Nikhil!
kyung wook LEE
05:26 22 Mar 25
Sahil Shama had great worked for me today.I had technical issues with internet he had gave me specific instructions by his own way.He has got lots of patience specially person who do not have any idea for internet.I have appreciated to him.Thank you once again.
Mike McNally
08:55 21 Mar 25
Great service. I signed up today as a new customer, and the process was smooth and easy. I was assisted by Jatinder, who was helpful and pleasant to deal with. And the bonus was that my service eas activated within a couple of hours. Recommended.
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