Support: 1300 299 999

Faster
Response

Friendly and professional technicians, live-chat communication, no queues, quick diagnosis and quick solution

Faster
Setup

Strong partnership with major carriers, most complete fiber coverage, usually activate the fiber service within 24 hours

Faster
Internet Speed

Sufficient bandwidth, smart and optimised internet routing, ensure first-class customer experience

Faster
Troubleshooting

Friendly and professional technicians, live-chat communication, no queues, quick diagnosis and quick solution

The top-rated Internet Service Provider in Sydney

The Fibre-Optic Internet in Australia

Fibre Broadband is no longer news in Australia. Imagine you are playing games with no latency, while your wife is making a video call with her BFF and your kids are downloading their favourite 4K movies. That sounds crazy, but now the ultrafast Optical Internet makes it happen!
By the end of 2020, more than 11.7 million premises are ready to connect to the NBN broadband. NBNCo, the state-owned Fibre Broadband carrier, plans to expand the NBN network to serve more than 12.5 million Australian homes and businesses by 2024.
Other carriers, including OptiComm, LBNCo and OPENetworks, are also expanding their networks to help bring the Fibre-Optic Internet to every Australian home.
That means, wherever you live in, a spacious apartment in Wolli Creek or a big house in Hurstville, you may connect to the Fibre Internet and enjoy the ultrafast network experience!

Learn More

Connect to Fibre Broadband in Sydney

You may have many concerns about your home network: Moving from Hornsby to Chatswood and thinking of relocating the Internet service to your new home? Upgrading from old ADSL broadband to nbntm network for your old unit in Burwood but not sure if the old modem is compatible? Getting frustrated when setting up the fibre network in your newly settled apartment in Castle Hill?
Occom is here to help you out. Providing various plans that suit your Internet demands is just the basic. We will also assist you through network configuration and troubleshooting, give advice on everything you want to know about Fibre Broadband, and even provide relocation service!
Contact our professional team on 1300 299 999 and we will get your superfast network ready.

Learn More

Choose the Most Trustworthy ISP in Sydney

Being top-rated across the industry, Occom provides the best Internet service at the most affordable price.
Here you will get an astonishing internet speed of up to 1Gbps, the fastest residential network speed in Australia that brings incredible network experience you could never imagine. You may also choose the plan that best suits you from our 5 different speed tiers.
The best Internet service is more than the speed. We offer pre-configured, world-class routers to guarantee a reliable Wi-Fi connection with no dead zone. If you want to bring your own device (BYOD), we are happy to help you through the configuration process to ensure your network is correctly set up.
Let Occom be your internet service provider. Get the best service and the fastest network from the best ISP in Sydney.

Learn More

OCCOM7

4.9

Based on 11217 reviews

OCCOM2

4.9

Based on 11217 reviews

See all reviews

Anand Khurana

06:51 01 May 25

had an excellent experience with the Nishant's service for Internet Connection. He was prompt, professional, and went above and beyond to get me connected with the new services. It's refreshing to deal with a company that truly values its customers. Highly recommend!

Falah Alrashidi

07:15 30 Apr 25

I’d like to sincerely thank Rashika for her outstanding support in helping me connect to the Occum WiFi. Her assistance was prompt, clear, and incredibly helpful. She made the process smooth and stress-free. Truly 5-star service—thank you, Rashika!”

Vanessa

00:34 30 Apr 25

Gurdeep in the support team, provided me the good customer service. He tried his best to get everything sorted for me. He was also very professional and patient to explain everything when I didn't understand. I had the bad experience with the Internet connection at the beginning. It took 3 weeks and still the Internet is not connected. The technician didn't come for the installation when I booked 1st time. Then wrong router sent to me, after the second time appointment with technician came and advised me about this. I applied for the Internet on 11 Apr.

Stella Hong

00:55 24 Apr 25

Outstanding support from Occcom!I had an issue recently and Ramninder from the IT support team helped me out. Their response was incredibly quick, very kind, and the solution provided was spot-on. Honestly, it was one of the best IT support experiences I've ever had. Huge thanks to Ramninder and the whole team at Occcom — you guys are amazing!

Manish Goyat

02:37 18 Apr 25

Great support from Nikel! He solved my internet issue in just 5 minutes, was very polite, and even helped me reset my router settings. Really appreciate his help!

zhiman zhong

06:34 12 Apr 25

I absolutely loved the service from customer support representative Emily! She was incredibly patient and helped me solve my problem quickly. Her responses were super fast, too! I’m usually a bit impatient, but reading Emily’s polite and respectful replies really helped calm me down.Overall, I want to give Emily a 5-star rating! She truly deserves it!

Leo Yang

07:54 11 Apr 25

This update is wrote on 11/04/25.on 04/04/25, my internet connection is finally resolved and looks like it is an upstream provider issue not with Occom.Aside of the technical part, I would like to give my personal appreciation and big thumb up to the Customer Service Team I spoke to (specially to Kevin, Janney, Luna, Tina and Mace). Their prompt response, polite behaviour make the bumpy way more smoothier.This is what happened:I moved in to my apartment on Jun 24 and it took 3 weeks to connect internet. The connection is seems ok from Jun 24 up to 14/02/25. On 14/02/25, my whole connection disconnected and after 4 weeks this issue is still not resolved.I spoke to consultants (Luna and Kevin which are very polite) who tried to help me to reset my router twice over the phone but issue still exist. Looks like they are hesitated to send out field technician until you request and the turnaround is very slow and disappointing.After insistent requesting, eventually I had a field technician visit on 20/02/25 and an engineer visit on 10/03/25 for investigation on my connection, wire and router. The engineer even brought a back-up router and it turned out there was still no connection and they would unable to identify the exact issue. The status on faulty update for Occom is extremely slow (1 update per week) so if you're service is out then apparently you need to wait forever and no update unless you ask themUnfortunately, my Meriton apartment can only choose a designated internet provider and if you have other choice, my suggestion is choose a better one.In addition, I spoke to your consultant Kevin this morning (17/03/25) at approximately 9 am. As per the call with Kevin, I requested to speak to a supervisor. I was informed that 2 supervisors Tina and Kerry would be online by 11:00 am; therefore I requested a call back from either supervisor at 12:30 pm. Just like other poor service companies, no one from Occom bothered to call me back.If this situation is still not resolved by COB this Thursday (20/03/25), I guarantee a formal complaint with the Telecommunications Industry Ombudsman will be lodged!

Manisha Samal

02:20 09 Apr 25

I had a great experience with Nikhil today—he provided incredibly swift and efficient customer service. He patiently answered all my questions regarding the relocation of services and helped resolve my request without any hassle. His professionalism and prompt support really made the process smooth and stress-free. Thank you, Nikhil!

kyung wook LEE

05:26 22 Mar 25

Sahil Shama had great worked for me today.I had technical issues with internet he had gave me specific instructions by his own way.He has got lots of patience specially person who do not have any idea for internet.I have appreciated to him.Thank you once again.

Mike McNally

08:55 21 Mar 25

Great service. I signed up today as a new customer, and the process was smooth and easy. I was assisted by Jatinder, who was helpful and pleasant to deal with. And the bonus was that my service eas activated within a couple of hours. Recommended.

‹

›

News Title

Jan 2025

Prime Minister’s $3B Commitment to Revolutionize Australia’s NBN and Internet Speeds

Prime Minister's $3 billion announced for NBN upgrade, ensuring faster internet and improved connectivity for Australians.

Dec 2024

Australians Demand More Than Speed from NBN Upgrades: ACCC Insights

In today’s digital landscape, both speed and reliability are paramount for internet users. The Australian Competition and Consumer Commission’s (ACCC)

Dec 2024